Shipping policy

SHIPPING POLICY

At AJANE, every order is carefully processed and packed with attention to detail to ensure a smooth luxury shopping experience.

ORDER PROCESSING

- Orders are usually processed within 1–3 business days.
- During launches, festive seasons, or high-demand periods, processing may take slightly longer.
- Once your order is shipped, you will receive a confirmation message/email with tracking details.

DELIVERY TIMELINE

India:
- Standard delivery usually takes 3–7 business days depending on location.

International:
- Delivery timelines may vary depending on destination and customs processing.

Please note:
- Delivery timelines are estimated and may occasionally be affected by courier delays, weather conditions, public holidays, or unforeseen circumstances.

SHIPPING CHARGES
 Shipping charges, if applicable, will be displayed during checkout.

- Free shipping offers may apply during promotional periods.

ORDER TRACKING

Once your order is shipped, tracking details will be shared via email/SMS so you can monitor your shipment status.

INCORRECT ADDRESS / FAILED DELIVERY

Please ensure that all shipping details are entered correctly at checkout.

AJANE is not responsible for delays or failed deliveries caused by:
- incorrect address details
- incomplete contact information
- customer unavailability

DAMAGED OR OPENED PACKAGE

If your package arrives damaged or opened:
- please record an unboxing video immediately
- contact us within 24 hours of delivery with proper proof

Claims made without valid proof may not be accepted.

INTERNATIONAL DUTIES & TAXES

For international orders:
- customs duties, import taxes, or additional charges (if applicable) are the responsibility of the customer.

CONTACT

For shipping-related queries, contact us at:

Email: your@email.com
Instagram: @yourhandle

Thank you for shopping with AJANE.